I had gone to Udaipur to give a lecture to select CIO’s on “Converged Infrastructure”. The organizers – HP in this case – had hosted me in Oberoi Udaivilas Hotel.
The property is amazing – sprawling green campus on the Pichola Lake (in fact you reach it thru a very nice ferry ride, an option that is indeed enjoyable), large extremely comfortable rooms with private “sit out” balcony, comfort conditioners (that do not over cool the rooms with a controller that has single point adjustment), Internet that is good enough to work and not too good that you get hooked, video screen that is “well placed”..; I can go on describing the “quality” of the hardware. But the “software” – the service is the one that “leverages” the hardware; a combination of “old” and “new” tools; a person greets you with a ful smile and a full “Namaskar” with folded hands and orally greeting you with your name (assisted by “walkie Talkie and mobile phones) so that you feel “secure” and “wanted”; in fact, at every step you are “taken good care of” including the many restaurants, spa, business center, meeting rooms, lounges..; in fact, every inch of the Hotel.
No wonder Oberoi Udaivilas was rated No 1 in the world in 2007 by “Travel+Leisure” and consistently gets voted as one of the “Top 10 luxury hotels” every year. Every industry would have a lesson to learn from Oberoi Udaivilas.