Archive for January 15th, 2004

Cellular phone quality far below TRAI norms

January 15, 2004

It is interesting to note that the magazine Voice & Data did an extensive User
Satisfaction Survey involving thousands of users and found that the quality of
telephone service among cellular phone users in India is far below TRAI norms.
To all of us the users it is no surprise; however, it points out that many
service providers, notably, Reliance have sacrificed quality in their process
of quantitative growth. With equipment prices falling across the board (thanks
to excess supply in the global telecom market), and the recent duty cuts in
telecom switching equipment, TRAI should take up the issue and force the
service providers to improve quality; unfortunately (as I wrote in my earlier
Blog of ), TRAI seems to be spending all its energy in creating and solving
legal wrangles rather than taking care of customers!