Indian Railways come close to the customer

As part of my visit to Orissa during July 4-10, 2003 I had the direct
experience of using Indian Railway Catering Corporation’s web site
( I did NOT use it to book
my tickets online. But I used it effectively to check status of availability.
It gave me the position for several days further to my planned departure. It
had provision to “look up” codes for destination, train numbers etc. Since I
bought the tickets on June 30 and train timings were to be revised from July
1, it was convenient to look up the train timings before my departure on July
4. It is comprehensive, fast, easy-to-use and simple – all key elements of

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