Indian Railways come close to the customer


As part of my visit to Orissa during July 4-10, 2003 I had the direct
experience of using Indian Railway Catering Corporation’s web site
(www.irctc.co.in). I did NOT use it to book
my tickets online. But I used it effectively to check status of availability.
It gave me the position for several days further to my planned departure. It
had provision to “look up” codes for destination, train numbers etc. Since I
bought the tickets on June 30 and train timings were to be revised from July
1, it was convenient to look up the train timings before my departure on July
4. It is comprehensive, fast, easy-to-use and simple – all key elements of
success!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s


%d bloggers like this: